Features:
  • Auto Attendant
  • Call Routing
  • Transfer calls to Mobile Phones
  • Voicemail
  • Conference Calling
  • Call Screening
  • Call Recording
  • Extensions
  • Menus
  • Email or Text Message Notifications
  • After Hours Call Handling
  • Music or Ads on Hold
  • Fax to Email
  • Local or Toll Free Numbers
  • Easy Administration via Web

Benefits

  • Implement a fully functional vPBX system within minutes
  • Scalable
  • Centralize all employees under a single telephone number
  • Cost Effective
  • Give your small business a large company presence

Case Studies

  • Cell phone based business
  • Company with remote employees
  • Start-up Company
  • SOHO
  • Sales Representative

Converser is accessible from any standard web browser. It's ideal for small companies, especially ones where employees are mobile or geographically distributed. It's easy to set up, easy to use, and easy on your company budget.

Useful features include the ability to send an email to your email account or message your cell phone or pager when a new voice mail is recorded. The message can even include a link to immediately play the voice mail, so you’re never out of touch.

Flexible Options for Your Main Number
Each Converser vPBX client is assigned at least two numbers: a Personal Converser Number to use as a direct line, and a main business number. You can obtain PCNs for each employee by upgrading your service package. And when a new employee joins or one leaves, there’s no labor-intensive move-add-change process as with hardware PBXs. Simply use the Web-based administration tools to quickly and easily make the necessary changes.

When callers dial your PCN, before the call is forwarded to your primary number, they hear a customized greeting informing them to hold while the system locates you. You can use another vPBX feature, known as Auto Attendant, to enable callers to decide how their call is handled when they call your main business number PCN.

When callers call your main number, the Auto Attendant answers and presents them with menu options for how their call is handled. For example, you may want to let callers connect to Marketing by pressing 1, Sales by pressing 2, leave a voice message by pressing 5, or connect to an operator by pressing 0. Callers can route themselves to company extensions, departments, or pre-recorded messages.

You can assign extension numbers to all employees, each of whom can manage their own contact numbers and private voice mailbox. When a caller enters an extension, Converser vPBX transfers the call to the phone number the employee has set as his or her primary number.

You can use other Auto Attendant options to:
• Ring the primary number before Auto Attendant picks up – You can set the number of rings before the system answers. This allows you to use Auto Attendant as a full-featured answering machine.

• Pick back up after ringing the primary number – When Auto Attendant is handling a call, you can have it ring your primary number a preset number of times before picking back up and routing the call to your voice mail.

• Play ads or music to a caller on hold – Auto Attendant can rotate up to 10 recorded advertisements to play for your callers while they are on hold. If you don’t record any ads, the caller hears music instead.

• Set hours of operation – If a call comes in after hours, you can have the Auto Attendant automatically transfer incoming calls to a particular number or to a voice mailbox or simply play a recording such as, Hours of operation are . . .

Comprehensive Call Management
You can easily record any incoming or outgoing Converser vPBX call. The resulting industry-standard MP3 files can be managed on a secure Web site along with your voice mails, which are stored in the same format. Forget what a client said in that call last week Simply log on, select the call from your Inbox, and play it again.

With Converser’s easy-to-use interface, you can create different folders for the various types of calls you get. For example, you may want to store call files by customer name, by project name, or by date. Plus, you can immediately listen to any completed call and even download the file to your PC. Once on the PC, you can email the file, play it with popular audio software like Real Player, QuickTime, or Microsoft Media Player, or archive it for future reference.

You can also add names and other contact information to associate with each incoming phone number so you can easily identify call files. Doing so provides you with another benefit: a Web-based address book you can use to look up important numbers no matter where you are.

To help you recall the purpose of a call, you can attach notes to a call file to note important details. Plus, you can automatically route recorded calls and voice mail into a separate folder for each contact. Information such as the date, time, and length of the call and whom it was from and to are automatically captured by the system and displayed in your call folder.

In addition to personal call folders, you can set up groups of users and assign their calls to a specific folder. You can also control which users can access the folder. This is particularly useful if you have a departmental voice mailbox or for storing messages that come in after hours. Any user in the group can access the folder and move messages to the appropriate user’s Inbox.
© 2006 Converser Technologies